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 FREQUENTLY ASKED QUESTIONS

What is Dilocious?

Dilocious is a specialty food aggregator that enables the food lovers to explore far distant delicacies of regionally known brands of India. Dilocious has a widespread network of handpicked and renowned locally grown brands of Indian cities. It enables to explore and choose the best delicacy of a particular place and get it shipped directly from there to united States.

How to order from Dilocious?

Dilocious enables users to buy the products of their choice from any seller throughout the global store of dilocious. They can simply do it by clicking on either “Add to cart” or “Buy Now”. Now click on the “Checkout” option after confirming the products and quantities and then login with your credentials for old user or register account for new user. Afterward they can click on “Login” or “Register” and proceed to make the final payment. On the payment page customers are free to choose any of their preferred payment option and confirm the order. After making the payment, do not refresh the page, it will be automatically directed to the order confirmation page and customers will receive an email and SMS for confirmation of their order.

What type of products are available on global.dilocious.com?

Dilocious has a wide range of products like Sweets, Namkeens, Chocolates, Pickles, Cookies, Snacks & Savories, Tea, Coffee and Gourmet food. There is so much to explore and taste, we bet it will make your mouth water.

How Dilocious ensure the freshness of the product?

Dilocious ensures that seller is shipping the fresh product from his store when your order is dispatched. All the products are prepared and packed only after receiving the order, thus ensuring the freshness.

How long it will take to deliver my order?

All the orders placed on global.dilocious.com are shipped by DHL directly from the seller's store. Standard transit time for USA is 3-5 days, all the shipments are connected with the express service of DHL. In order to avoid any address related issues, kindly provide the complete address.

How can I pay on Dilocious.com for my order?

Dilocious accepts all the widely used payment methods. Customers can pay to Dilocious via all the major credit & debit cards and PayPal. All the orders placed on Dilocious are prepaid ie customers need to make payment in advance to complete the order.

“I am unable to find what I want to buy. What should I do? ”

Dilocious works very hard to find you the best delicacies from every corner of the country, even if you are unable to find any specific product or any seller from any part of the country, please write us at help@dilocious.com with the product name, seller name and city. We will try our best to list your favourite food on Dilocious and will let you know once it is available on Dilocious.

“I received a damaged or expired product or incomplete order"

In case you receive a damaged or expired order, please click a picture of the received product and reach out to Dilocious Customer Care on WhatsApp or call at  +918448449094 (Mon to Sat ,10 am - 7 pm IST) or write an email to help@dilocious.com. We assure you to serve the best and hygienic consumable food.

“I changed my mind after placing an order"

In case you have changed your mind after placing an order, you can cancel the order till it is not shipped from the seller. Once the order is shipped from the seller, it is not possible to cancel the order.

“I want to return or replace my order"

In case you received any wrong product, please click a picture of the item and reach out to Dilocious Customer Care on WhatsApp or call at +918448449094 (Mon to Sat ,10 am - 7 pm IST) or write an email to help@dilocious.com.

 “I have done the payment but order confirmation is not received on email and SMS"

If you have not received the order confirmation via email and SMS from Dilocious and you are charged with the amount for it, kindly wait for 2 houirs as it will get auto created through auto reconciliation process. In case if you still have not received the confirmation, kindly reach out to our customer support for further investigation.

“I want to order my favorite product in bulk”

If you want to buy any product in large quantity or in bulk quantity, please reach out to Dilocious customer care on WhatsApp or call at +918448449094 (Mon to Sat ,10 am - 7 pm IST) or write an email to help@dilocious.com.